Privacy Policy

1. Who we are (Data Controller)

PlayTribeMY.fun is the data controller for this website.

Level 23, Ilham Tower, 8 Jalan Binjai, 50450 Kuala Lumpur, Malaysia
Phone: +60 3 2772 1010 · Email: support@playtribemy.fun

2. What data we collect

• Contact data — email, display name, message content (when you contact support).
• Gameplay & preferences — progress with free coins, language/consent choices.
• Technical data — IP address, device and browser information, timestamps, security logs.
• Cookies — strictly necessary cookies; optional analytics/marketing cookies with your consent. See our Cookie Policy.

3. Why we use your data (Purposes & lawful bases)

• Provide and maintain the service (core features, save progress) — contract (GDPR Art. 6(1)(b)) / PDPA necessity.
• Security & fraud prevention (rate-limiting, incident logs) — legitimate interests (Art. 6(1)(f)) / PDPA legitimate interests.
• Customer support — contract or legitimate interests.
• Analytics (aggregated usage metrics) — consent (Art. 6(1)(a)).
• Marketing measurement — consent (Art. 6(1)(a)).
• Legal compliance — legal obligation (Art. 6(1)(c)).

4. Sources

We receive data directly from you (forms, support email) and automatically via your device when you use our site (see Cookie Policy).

5. Sharing & processors

We use third-party providers for hosting, security, analytics (if enabled) and email delivery. They process data only under our instructions and are bound by confidentiality and data protection terms.

6. International transfers

Some providers may process data outside Malaysia or the EEA. For EEA users, we apply appropriate safeguards (e.g., Standard Contractual Clauses). Under PDPA, we implement contractual and technical measures consistent with regulator guidance.

7. Retention

• Support communications — up to 24 months after resolution.
• Security logs — up to 12 months unless needed longer for investigations.
• Cookie preferences — up to 12 months (see Cookie Policy for specific lifetimes).
• Aggregated analytics — retained in non-identifiable form where feasible.

8. Your rights

• Access, rectification, erasure.
• Restriction and objection (incl. to legitimate interests).
• Data portability (GDPR).
• Withdraw consent for analytics/marketing cookies at any time.
• Complain to a supervisory authority (EEA) or Malaysia’s JPDP.

9. How to make a request

Email support@playtribemy.fun with the subject “Data Request”. We will verify your identity and respond without undue delay and within one month (with up to two additional months for complex requests).

10. Children & age

This service is intended for users aged 18+ in Malaysia. We do not knowingly process children’s data.

11. Automated decision-making

We do not engage in automated decision-making or profiling producing legal or similarly significant effects.

12. Changes to this policy

We may update this policy to reflect changes in technology or regulatory guidance. Last updated on 19 March 2025 .