Email Support
We aim to answer most messages within 1–2 business days (Mon–Fri, MYT).
Support
We’re here to help with account issues, technical questions, and policy requests. Social play only — coins have no cash value. 18+ Malaysia.
Heads-up: For privacy requests, please use the PDPA form below so we can verify and respond efficiently.
Contact & Response Times
Phone (Info)
General enquiries only. For formal requests (PDPA/complaints), please write to us.
Languages
Support is available in English and basic Bahasa Malaysia. Please indicate your preference.
Privacy Requests (PDPA Malaysia)
Under the Personal Data Protection Act 2010 (PDPA), you may request access, correction, withdrawal of consent, or deletion of your personal data. To help us verify your identity and locate records, please use the form below or email us with the subject line “PDPA Request”.
We’ll acknowledge your request and provide a response in line with PDPA timeframes where applicable. For EU visitors, see our GDPR page.
Complaints & Escalation (Malaysia)
- Contact us first: email support@playtribemy.fun with “Complaint” in the subject and include a clear description, dates, and screenshots if possible.
- Our review: we investigate and typically reply within 10 business days. Complex cases may require more time; we’ll keep you updated.
- Escalation options (external): if you believe your matter remains unresolved after our process, you may consider: External links are provided for convenience only; we do not control these sites.
Note: Our platform offers social entertainment with no real-money gambling. Coins have no cash value.
Abuse, Security & Content Reports
Report Abuse
To report cheating, harassment, or other misuse, email support@playtribemy.fun with “Abuse Report”. Include game, username (if any), timestamps, and evidence.
Security Issues
If you believe you’ve found a security vulnerability, contact us at support@playtribemy.fun. Please provide a proof-of-concept and do not publicly disclose before our fix.
Content Notices
For trademark/copyright or content takedown concerns, write to support@playtribemy.fun with details, URLs, and your contact info.
Responsible Social Play (18+)
Our titles are designed for entertainment only. Set personal limits, take breaks, and keep play fun. If you feel play is affecting your well-being, consider the resources below:
External resources are informational. Our platform does not offer real-money gambling.
Technical Checklist
Browser
Use a recent version of Chrome, Safari, Edge, or Firefox. Enable JavaScript for enhanced effects; core content is available without JS.
Network
Stable connection recommended. Disable VPN/filters if assets (images/webp) fail to load.
Cache
Hard refresh (Ctrl/Cmd+Shift+R) if styling/scripts don’t update. Clear cache if issues persist.
FAQ
Do your games use real money?
No. Virtual fun coins only; no deposits or withdrawals.
Who can play?
Visitors aged 18+ in Malaysia. See Responsible Play.
Where can I manage cookies?
See our Cookie Policy for preferences (Yes/No/Partial).
How do I contact support?
Email support@playtribemy.fun or call +60 3 2772 1010 for general enquiries.